(509) 591-5517

info@loanfactory.com

Office hours:

  • Monday - Friday: 6:00 AM - 5:00 PM
  • Saturday: By Appointment

State Licenses:

Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Gia Nguyen
Gia Nguyen
2026-05-16
Effective and excellent service from Sophie and Dong for our mortgage
Thi Mai Phuong Phuong
Thi Mai Phuong Phuong
2026-05-15
Dịch vụ chuyên nghiệp. Chuyên viên thân thiện, nhiệt tình, cảm giác giống như người nhà! Cảm ơn chị Nga Lena và em Macus! (Translated by Google) Professional service. The staff were friendly and enthusiastic, making me feel like family! Thank you, Ms. Nga Lena and Mr. Marcus!
Igor Golenkov
Igor Golenkov
2026-05-15
We had a wonderful experience working with Teena, Vie, and the Loan Factory team. They were responsive, professional, and made our refinance process smooth and stress-free. Everything closed on time, and we truly appreciate all their help. Highly recommend!
Peter Nguyen
Peter Nguyen
2026-05-15
Dinh and Leo was a big help , they were patient, informative and continued to thrive for us to be able find the right ideal loan for our new house . I’m appreciated you guys hard work.
Luu Tai
Luu Tai
2026-05-15
Good
Chau Lam
Chau Lam
2026-05-15
Dinh Pham was absolutely incredible to work with during our home closing. He guided us through every step with patience, clarity, and genuine care. Buying a new house can be stressful, but Dinh made the entire process smooth and worry‑free. We always felt informed, supported, and confident in every decision. Truly a five‑star experience! Thank you, Dinh, for helping our family start this next chapter.
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